TERMS AND CONDITIONS

  1. Acceptance of Terms and Conditions of Sale
    Please read these terms and conditions of sale carefully before using www.palearis.com. By using and buying on our website you are accepting the terms and conditions set forth herein and which will govern the contractual relationship between the User and Palearis Organics, SL, a company with registered office at Calle María Luisa de Orleans, 26 de Boadilla del Monte (Madrid) CIF number: B87273892 registered in the Madrid Mercantile Registry in volume 33434Y, folio 18, entry 1 with page M-601866. The relationship between PALEARIS ORGANICS, S.L. and the User will be governed by current Spanish regulations and any controversy will be submitted to the Courts and Tribunals of the city of Madrid.
  2. Prices
    The sale prices of the products are indicated in Euros (EU) and in United States Dollars (USD), and the purchase can be made in either of these two currencies. Prices can be viewed on the website before VAT (net price) and after adding it when validating the order. Orders from outside the European Union do not carry VAT but may be subject to taxes and import duties that will be applied at the time of arrival of the product to the recipient country. Since they vary from country to country, it is impossible for us to reflect all the assumptions. These possible additional costs will be the responsibility of the recipient of the product. The same applies to orders made from the Canary Islands, Ceuta and Melilla.
  3. Shipment
    Orders are prepared within 24 hours of receipt, although at times of higher shipping volume (Christmas, special campaigns) there may be slight delays. Once the order is prepared, it will be sent to the recipient in one of the following ways: ECO OPTION. Delivery in 48-72 hours through Trebol Bicimensajeros, available for deliveries in Madrid Capital. In line with our commitment to the environment, this option is free. MADRID’S COMMUNITY. Delivery in 36-48 hours via Tourline Express courier. Includes both Madrid Capital and the rest of the Community of Madrid. Plus shipping costs. SPAIN. Delivery in 36-48 hours through the Tourline Express courier for deliveries within the Peninsula. Delivery in 48-72 hours for the Balearic Islands, the Canary Islands, Ceuta and Melilla made by Post (certified.) € 5 shipping costs. Delivery in 5 working days for Europe and in 10 working days for the rest of the world, approximately. Transport carried out by Tourline Express or Correos (certified) according to destination. Shipping costs vary depending on the weight of the order. Up to 500 gr. the expenses will be € 10 / $ 10 and from 500 gr. they will be € 20 / $ 20. For purchases over € 80 / $ 80, shipping costs would be free. The delivery times established here are approximate and may vary slightly, without being attributable to Palearis Organics. Orders will be delivered to the delivery address established by the user when placing the order. The delay in delivery due to lack of diligence by the user, both in placing the order and in delivering it, will not be attributable to Palearis.
  4. Way to pay Payment
    You can be made by Paypal, Credit Card (VISA or Mastercard) or by Bank Transfer. In the case of Bank Transfer, it must be made in the name of Palearis Organics, S.L. for the total amount of the purchase and to the account ES76 2085 9742 1403 3031 7661. It is important to indicate the order number in the concept of the transfer. The order will be processed once payment is recorded, and its processing can be expedited by sending proof of transfer to the email address hola@palearis.com.
  5. Placing an Order
    To make your purchase, follow the steps indicated on our website. You can choose the language (English or Spanish) by clicking on the corresponding flag and the preferred currency (Euros or US Dollars) by selecting the appropriate symbol, € / $. Once the product or products of your interest have been chosen and added to your basket, the system allows you to make the purchase as a registered user, if you already have an account with Palearis, place the order without registering or place the order and register at the same time. Now select the shipping method (see 3. Shipping) and the payment method (see 4. Payment method). VAT (where applicable) and shipping costs will be added at the time of ordering and before validation. Read and accept the purchase conditions and confirm your purchase. You will receive an e-mail with the details of your order: requested product (s), exact amount invoiced and delivery conditions. The registration of the order has the force of a contract and represents the date of the agreement. Palearis Organics, S.L. reserves the right to cancel orders made by users with whom there is already a conflict regarding the payment of a previous order or which is suspected of having an irregularity.
  6. Exchange or Return
    In case of receiving a damaged or defective item, please notify us within 24 hours of receiving it by sending an email to hola@palearis.com so that once the incident is verified, we can replace the item as soon as possible and free of charge for your part. In compliance with the buyer’s right of withdrawal, you will have a period of 14 business days from the date of receipt of the product to be able to return it without having to justify the cause. Unless the return is made due to product defects, the shipping costs will be borne by the user. In any case, the product must be returned in its original packaging and in perfect condition. Refunds will be made according to the same payment method and bank account and refunds will only be made against the credit card used in the purchase process. If you have any questions regarding your order, please contact us at our Customer Service mailbox hola@palearis.com, we will be happy to help you.